We offer express delivery on all website orders shipped worldwide. We use DHL for mainland, Europe and worldwide deliveries. The reliability of delivery and protection of our parcels in transit is second to none with our approved courier.
All orders will usually be shipped within 1 business day of the order being placed subject to stock availability.
Price of Goods does not include delivery charges. Carrier prices reflect our own courier costs – we do not look to make a profit on product shipping.
You will be advised of delivery charges before you confirm your order.
If you prefer to arrange your own transport please contact us directly at sales@esperhq.com
Once you have placed an order you will receive an confirmation email shortly after completing your transaction. Tracking information will be emailed once the order’s has been processed. To track the order sign in to your Esper account then click on ‘Orders’ and ‘View’ button. Alternatively, you can access an order confirmation email which will include the tracking number and link.
Yes, if you are based in the UK orders can be collected in person Monday-Friday (9.30-17.00 GMT). Please contact us at sales@esperhq.com to arrange the collection. We will inform you when your order is ready for collection.
Yes, you will be required to sign for delivery. If you are not in, then courier will attempt to redeliver it the following day. After two unsuccessful attempts you will receive a card detailing your local pick up points from where you can collect your parcel.
DHL calculate your shipping charges based on weight, parcel dimensions and location. In some cases orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. You can estimate the shipping charges for your order by placing the items you intend to order in your shopping cart and entering your location and postal code.
You can get an estimated date of arrival for all orders by simply adding the products you’d like to order to your cart. Simply enter your shipping address and against the shipping cost you will see an estimated date for the order to arrive. Please note that the date provided is worked out based on the order being shipped the same day the order is placed & all parts ordered are in stock. In some cases, orders may take 2 business days to be processed.
When you have added items you would like to order to your cart, if you see:
‘Available on back-order’ below the product description in the cart, this means that the part isn’t in stock but can be ordered for you or we have stock on order and is due to be delivered.
If you don’t see anything below the product description in the cart, this means the part is in stock and can be shipped straight away.
If you are unsure and want to check stock availability, please get in touch and our sales team can confirm availability.
Based on the country of origin and the final destination, some orders may be subject to customs and/or import fees. Customs fees are calculated based on import, brokerage, duties, and taxes, and are not included in the delivery fee quoted at checkout. They will be assessed once the parcel enters the destination country and must be paid by the order recipient. Please contact your local DHL office for more information.
All in stock items, ordered and paid for will normally be dispatched within 1 business day for Express Delivery. If you require your in stock products to be shipped before the out of stock items, please contact us directly at sales@esperhq.com.